I

iKode Service Desk X Enterprise Edition

iKode Software Technology Co., Ltd  ❘ Freeware
A web-based, easy to use and free customer service software and service management software to resolve IT issues by ITSM work flows.

Overview

iKode Service Desk X Enterprise Edition is a Freeware software in the category Internet developed by iKode Software Technology Co., Ltd.

The latest version of iKode Service Desk X Enterprise Edition is currently unknown. It was initially added to our database on 02/24/2012.

iKode Service Desk X Enterprise Edition runs on the following operating systems: Windows.

iKode Service Desk X Enterprise Edition has not been rated by our users yet.

Pros

  • Comprehensive ticket management system that allows users to track and manage customer support tickets effectively.
  • User-friendly interface that simplifies the process of managing customer inquiries and support requests.
  • Multiple communication channels supported, including email, chat, and phone, offering flexibility for customer interactions.
  • Robust reporting and analytics features that provide insights into service performance and help identify areas for improvement.
  • Customizable workflows to adapt the software to specific business processes and needs.
  • Multi-language support caters to diverse user bases and enhances accessibility.
  • Integration capabilities with other software tools and platforms for seamless operation within existing systems.

Cons

  • The initial setup and configuration can be complex and time-consuming, requiring significant IT resources.
  • Higher cost compared to some competitors, which may be a barrier for small businesses.
  • Occasional performance issues reported by users when dealing with a high volume of tickets.
  • Limited customization options in certain aspects, which may restrict advanced users.
  • Customer support response times can vary, occasionally leading to delays in resolving urgent issues.

FAQ

What is iKode Service Desk X Enterprise Edition?

iKode Service Desk X Enterprise Edition is a comprehensive help desk software solution designed for large businesses and enterprises to efficiently manage and track customer inquiries and support tickets.

What are the key features of iKode Service Desk X Enterprise Edition?

Key features of iKode Service Desk X Enterprise Edition include ticket management, knowledge base, automation tools, custom reporting, multi-channel support, and integration capabilities.

Is iKode Service Desk X Enterprise Edition customizable?

Yes, iKode Service Desk X Enterprise Edition offers high levels of customization to tailor the software to the specific needs and branding of the business.

What types of businesses can benefit from iKode Service Desk X Enterprise Edition?

Large businesses, enterprises, and organizations with high volumes of customer inquiries and support tickets can benefit from using iKode Service Desk X Enterprise Edition.

Does iKode Service Desk X Enterprise Edition provide analytics and reporting tools?

Yes, iKode Service Desk X Enterprise Edition offers custom reporting features and analytics tools to help businesses track performance metrics and improve efficiency.

Can iKode Service Desk X Enterprise Edition integrate with other software systems?

Yes, iKode Service Desk X Enterprise Edition supports integration with other software systems such as CRM platforms, project management tools, and communication applications.

Is training and support available for users of iKode Service Desk X Enterprise Edition?

iKode Software Technology Co., Ltd provides training resources, documentation, and customer support services to assist users in implementing and using iKode Service Desk X Enterprise Edition.

Does iKode Service Desk X Enterprise Edition offer multi-language support?

Yes, iKode Service Desk X Enterprise Edition supports multiple languages to cater to businesses operating in diverse regions and serving customers globally.

How does licensing work for iKode Service Desk X Enterprise Edition?

iKode Service Desk X Enterprise Edition is typically licensed on a subscription basis, with different pricing tiers based on the number of users and additional features required.

Screenshots (Click to view larger)

Download not yet available. Please add one.

Stay up-to-date
with UpdateStar freeware.

Latest Reviews

S SoundBoy
SoundBoy by Midilatin: A Unique MIDI Pack for Latin-Inspired Music Production
R-Studio Technician R-Studio Technician
R-Studio Technician Offers Comprehensive Data Recovery Solutions for Professionals
S Subtitle Workshop 6.0e versión 6.0e
Subtitle Workshop 6.0e: A Veteran Subtitle Editing Tool with Mixed Reviews
O Outbyte LhSvc Service
Limited Information on Outbyte LhSvc Service Availability
N Nithonat (32bit)
D16 Group's Nithonat (32bit): A Vintage Drum Synthesizer with a Rich Sonic Palette
S SOLIDWORKS Login Manager
SOLIDWORKS Login Manager Review: Secure and Efficient CAD Access
UpdateStar Premium Edition UpdateStar Premium Edition
Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
Microsoft Edge Microsoft Edge
A New Standard in Web Browsing
Google Chrome Google Chrome
Fast and Versatile Web Browser
Microsoft Visual C++ 2015 Redistributable Package Microsoft Visual C++ 2015 Redistributable Package
Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
Microsoft Visual C++ 2010 Redistributable Microsoft Visual C++ 2010 Redistributable
Essential Component for Running Visual C++ Applications
Microsoft OneDrive Microsoft OneDrive
Streamline Your File Management with Microsoft OneDrive

Latest Updates


Crochet Flowers 1.1

This application offers a collection of free crochet patterns and ideas focused on various crochet stitches. Within this app, users will find an extensive selection of creative designs related to crochet flowers.

Crochet Dress 1.1

This application offers a diverse collection of free crochet patterns and inspiration focusing on various crochet stitches.

Earthquake PulseEarth - Maps & Information, Earthquakes history 1.0.2

"Pulse of Earth" is an informative application dedicated to providing comprehensive data on all seismic activity worldwide.

Dog Hop 1.5

The game requires the player to tap the dog to make it jump, avoiding incoming triangles situated within and around a circular area. Precision is essential, as contact with a triangle results in the need to restart the level.

Chesskers 3.0

This game offers a straightforward combination of chess and checkers, serving as an effective tool for beginners to learn the fundamentals of chess piece movement, while also providing experienced players with a quick, chess-inspired …

6 Minute Cellulite Buster 1.3

The 6 Minute Cellulite Buster app presents a research-informed workout regimen designed for women seeking to reduce the appearance of cellulite.